RETURN&REFUND POLICY
We never stops providing the best products and service for our customers.
If you are not satisfied with your order for any reason, including the order arriving damaged, we offer the wrong product, etc. you can ask for a return or exchange within 3 days from the purchase date.
Important Note：
Please ensure that all merchandise is returned in its original state as you received it, otherwise, it will not qualify for a return or exchange.
Custom orders, duplicate orders, and repair orders are not eligible for return or exchange.
Returns without a pre-authorization will not be accepted.
If an item is defective, please contact us within 5 days of receiving the item. We will replace the item once we receive a defective product.
Our Return Procedure
Step 1: Request a return via DM or Email and provide us with your order number, detailed reason for the return, and images of the damage if there is any.
Step 2: Our customer service or sales representatives will authorize your request and send you the address to ship your item(s) back.
Step 3: All returned items will be inspected when we receive them to check if they qualify for a return.
♦N/B: items that will not be approved for a return: custom orders, stock orders that have been altered, worn, washed, damaged, or are not in their original packaging.
Step 4: Once your return is justified, we will process a refund to your original payment account within 3-5 business days.
Our Exchange Procedure
Step 1: Request an exchange via DM or Email and provide us with your order number, detailed reason for the exchange, and images of the damage if there is any.
Step 2: Our customer service or sales representatives will authorize your request and send you the address to ship the item(s) back.
Step 3: All returned items will be inspected when we receive them to check if they qualify for a return.
♦N/B: items that will not be approved for an exchange: custom orders, duplicate orders, items that have been altered, worn, washed, damaged, or are not in their original packaging.
Step 4: Once your return is accepted, we will ship the item(s) you requested to you within 3-5 business days.